CLIENT CARE
A few things worth knowing.
The preview is not accepting purchases. The proposed standard delivery window is 3–7 business days after dispatch. The live store must publish dispatch times, supported destinations and carrier estimates before opening checkout.
The proposed policy offers free cancellation within one hour of order creation. After one hour, a $2.99 fee applies before shipment, with the refund amount shown before you confirm. Once shipped, use the returns process. Mandatory consumer rights may override the fee; legal approval is required before launch.
The proposed standard rate is $15, waived when the subtotal after discounts reaches $300. Express delivery is proposed at $25. Final taxes, shipping regions and delivery promises are not yet configured.
The proposed window is 14 days after delivery. Contact support before returning anything. Keep the item in its supplied condition, including tags and packaging. Different remedies apply to faulty or misdescribed items and statutory rights remain unaffected.
Resale inventory can be limited to a single piece. A live store will confirm availability before offering an exchange. The alternative is a return followed by a new purchase, subject to the published return policy.
No. This is a demonstration catalog with sample photographs, not verified inventory. Before launch, real pieces must receive an item-specific inspection and condition report. Our story page explains the standard we intend to establish.
New means unused. Like New means minimal signs of use. Pre-Owned means prior wear that should be fully documented. In a real listing, the photographs and condition report must explain individual marks, alterations or missing packaging.
No. Browsing, search, filters, your wishlist and your bag work without signing in. A verified account is required before creating a checkout session. Your browser keeps your selection while you sign in.
When configured, payment is hosted by Stripe in test mode. Raw card numbers and security codes do not pass through Soveresque servers. Orders are only recorded after a verified successful-payment event.
Email verification helps protect account access and ensures order notices reach you. Google sign-in uses Google's verified email where available. Email and password registration requires following a confirmation link.
Not yet. This is the opening catalog preview. Real inventory, payment credentials, shipping operations, support and legal approval must be completed before the store accepts purchases.
Use the Contact page. The form confirms whether a message was actually saved; it will not claim success when support services are unavailable. A monitored support address and response-time promise are still launch requirements.